A recent post by Edelman’s Steve Rubel argues that with the increasing proliferation of websites and myriad new applications it becomes inevitable that the era of sites as mega destinations will become a thing of the past. The focus is now on portability of the experience – the ability to find the site from anywhere, anytime rather than having to return to the source website. This makes sense to me, though I believe sites (or networks) like Facebook that allow multiple applications may remain important web locations – or at least starting points.
Since I’m wearing a hat as an internal communications leader these days, it made me wonder if and how this trend is relevant to employee audiences. For many companies, communication professionals are still struggling to convince executives about the merits of social media, and those on the cutting-edge are still few and far between (at least from what I can tell.) So I suspect this issue will remain a topic of conversation among a few practitioners rather than an imminent reality. But I think there is merit in explaining to these same leaders that the days of the big intranet is perhaps gone – or at least that it can remain relevant if we make it possible to access the intranet through various digital tools and channels, and that users can customize not only the content for the access points. So to build on the metaphor I’ve been using on the issue…it’s no longer “build it and they will come” but rather “build it and make sure users take it with them wherever they go.”