The U.S. election season the past few months has been notable for the vitriol, partisanship and disingenuous arguments featured in much of the conversation. In fact, it’s been a depressing showcase of the worst instincts of communication professionals, with decorum and credibility taking a back seat to carpet-bombing ads and scoring political points. But during the DNC a few weeks ago, Bill Clinton provided a memorable reminder that well-delivered and packaged information – and balanced arguments – can still pack a punch.
Clinton’s speech was widely lauded as the most cogent and straight-forward defense of Obama’s re-election platform to date – even better than Obama’s own keynote speech and numerous previous attempts to frame his case for another term. Using all of his considerable skills as an orator and politician, Clinton presented a clear and crisp argument for why Obama deserved a second term – or at least made the best case for it. Though the address was certainly partisan, it relied heavily on anecdote and evidence and avoided the worst excesses of the party campaigns.
The most interesting lesson for me here is that information – no matter how credible and relevant – is just not enough. In fact, the Obama team had been struggling for weeks to shape and share essentially the same content that was so effectively presented by Clinton. Indeed, the secret sauce of communication is the presentation, format and delivery of the core material, or messages. This may be a truism of PR but one that is often forgotten in the race to just get out the message. Clinton used essentially the same material as Obama, but explained and presented it in way that was more streamlined, resonant and repeatable than before.
Here’s a few specific tactics Clinton used that bear notice:
- The best speeches or presentations are about sharing information with people, not talking to them. Despite his keynote speech format, Clinton made me (and presumably other listeners) feel we could have been sitting with him in a far more intimate , informal setting.
- There’s no substitute for experience and credibility. Say what you want about Clinton’s failings as President, but he remains an incredibly smart policy wonk who has first-hand experience in many of the issues he discussed in his speech – notably welfare reform. That carried gravitas that simply isn’t shared by most other speakers (hello Paul Ryan.)
- Building on the last point, Clinton backed all of his arguments with evidence. One can argue with his data, views and conclusions, but he certainly backed his assertions with a solid explanation and relevant proof points.
- Clinton is famous – sometimes mocked – for his litany of mannerisms; the aw-chucks bite, folksy chuckle and wagging finger are just three of his famous repertoire. But these seemed heartfelt and appropriate, and were very effective in helping him to make a point, or add emotion and emphasis to his comments.
- Simplicity is a forgotten art in the overhyped world of politics. Many of Clinton’s key points were captured in punchy, repeatable phrases. Though not slogans per se, they are easily understood and repeatable.
- The best evidence is personal stories that capture the inherent issue, and proposed solution, in even the most esoteric policy arguments. Clinton used several of these effectively.
- And finally, Clinton’s speech was relevant and responsive – particularly in how he provided a point-by-point dissection, and rebuttal, of the most popular Republican criticisms. Unlike other speeches that seemed drafted in a vacuum, with no acknowledgement of media or political winds, Clinton made sure he addressed the questions many viewers would want answered.